Below are answers to some of the most common questions about shopping with TYOURD.
Are your Pokémon and hobby products authentic?
Yes. All products sold by TYOURD are authentic and sourced from trusted suppliers. We do not sell counterfeit or replica items.
Where is TYOURD based?
We are based in the United Kingdom.
Our business address is:
55 Yorkshire Street, Oldham, OL1 3SL, United Kingdom.
Do you ship internationally?
Yes, we ship within the United Kingdom and to selected international destinations. Shipping availability and delivery times may vary by location.
How long does shipping take?
Orders are processed within 3–6 business days.
Estimated delivery times:
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UK: 3–6 business days
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International: 3–6 business days
Delivery times are estimates and may vary due to carrier or customs delays.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Can I track my order?
Yes. Tracking information will be sent by email once your order has shipped, where available.
What is your return policy?
You may request a return within 30 days of receiving your order.
Collectible and Pokémon products must be unused and factory sealed to be eligible for return.
Please review our full Return & Refund Policy for details.
What payment methods do you accept?
We accept secure payment methods including credit and debit cards, PayPal, and other options available through Shopify Payments.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with clear photos of the issue so we can assist you.
How can I contact customer support?
You can contact us using the details below. We aim to respond within 24–48 business hours.
Email: gradty87@outlook.com